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Coverage Alert

COVID-19 FAQs and Coverage

Customer Care

Pre-Existing Condition Exclusion Waiver
What is Trip Cost?

General Knowledge

Can I Change My Plan at Any Time?
Can I Change My Travel Dates Due to the Coronavirus?
Can You Help Me Change My Flight?
Cancel for Any Reason
Claim Filing Mistakes
Date of Initial Deposit
Determining Trip Cost
Does My Health Insurance Cover Me Overseas?
How Can I Receive My Claim Payment
How Do I Submit a Support Case/Ticket?
How Far in Advance Can I Purchase a Plan?
How Many People Can be Covered on One Plan?
How to File a Claim
How to Read Your Plan Documents
Insuring Subsequent Travel Arrangements
Missed Tour or Cruise Connection
Mistakes to Avoid When Filing a Claim
Modify Travel Dates for Your Existing Voucher
Time Sensitive Benefits
What Are Your Business Hours?
What Can the 24 Hour Assistance Line Do For Me?
What if I Get Sick or Injured?
What To Do In An Emergency
Who is Considered a Family Member on My Plan
Who Is Covered By My Plan?
Why Do I Need Travel Protection?

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